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Retail Engagement Center - End-to-End mastery that moves your business.

Retail NXT 2025

September 30 to October 1, 2025
VILCO Conference Center, Frankfurt Rhine/Main
ServiceNow Booth
Experience DEFACTO & DIGITALL live at RETAIL NXT – with the Retail Engagement Centre for end-to-end customer excellence. Visit us at the ServiceNow stand!
Experience DEFACTO & DIGITALL live at RETAIL NXT – with the Retail Engagement Centre for end-to-end customer excellence. Visit us at the ServiceNow stand!
Experience DEFACTO & DIGITALL live at RETAIL NXT – with the Retail Engagement Centre for end-to-end customer excellence. Visit us at the ServiceNow stand!
Retail Engagement Center - End-to-End mastery that moves your business.

Retail NXT 2025

September 30 to October 1, 2025
VILCO Conference Center, Frankfurt Rhine/Main
ServiceNow Booth
Retail Engagement Center
Retail dashboard showing asset risks and maintenance costs.
Retail dashboard showing asset risks and maintenance costs.

Use Cases

Goods & Inventory

Goods & Inventory Management ensures full shelves and transparency: missing items are immediately visible and can be reordered with a single click. Deliveries are monitored, discrepancies are identified and processed directly via ticket to ensure smooth goods flows.

Sales & Activation

Sales Activation uses real-time data to increase sales in a targeted manner. Non-sales staff are activated through smart pricing campaigns, while countermeasures are automatically triggered when visitor numbers decline. This ensures reach, sales and target achievement.

Service & Satisfaction

Store Cases bundle all service and support issues in a clear dashboard: open tickets, SLA breaches and relevant topics at a glance. This allows store managers to immediately identify critical situations and respond directly, e.g. by reassigning open cases to ensure processing speed and customer satisfaction.

Store Operations

Store Operations provides full transparency regarding employee assignments and open tasks. The shift overview immediately shows bottlenecks (e.g. only 8 employees scheduled, take action: call in additional staff).
In addition, critical open tasks for store employees are visible and can be assigned directly. Optionally, new tasks can also be specifically assigned to the store for efficient processes and smooth shifts.

Store Asset Management

All assets are continuously monitored, critical incidents are immediately detected and automatically forwarded to technicians. This ensures that store operations remain reliable and efficient.

Goods & Inventory

Goods & Inventory Management ensures full shelves and transparency: missing items are immediately visible and can be reordered with a single click. Deliveries are monitored, discrepancies are identified and processed directly via ticket to ensure smooth goods flows.

Sales & Activation

Sales Activation uses real-time data to increase sales in a targeted manner. Non-sales staff are activated through smart pricing campaigns, while countermeasures are automatically triggered when visitor numbers decline. This ensures reach, sales and target achievement.

Service & Satisfaction

Store Cases bundle all service and support issues in a clear dashboard: open tickets, SLA breaches and relevant topics at a glance. This allows store managers to immediately identify critical situations and respond directly, e.g. by reassigning open cases to ensure processing speed and customer satisfaction.

Store Operations

Store Operations provides full transparency regarding employee assignments and open tasks. The shift overview immediately shows bottlenecks (e.g. only 8 employees scheduled, take action: call in additional staff).
In addition, critical open tasks for store employees are visible and can be assigned directly. Optionally, new tasks can also be specifically assigned to the store for efficient processes and smooth shifts.

Store Asset Management

All assets are continuously monitored, critical incidents are immediately detected and automatically forwarded to technicians. This ensures that store operations remain reliable and efficient.

The control centre for successful stores

The Retail Engagement Centre brings together all important information and processes in a central dashboard, from store assets and inventory to employee assignments and service cases. This gives store managers, teams and headquarters full transparency about the current status in the store at all times.
Why is this relevant?
In modern retail, speed is everything: breakdowns, empty shelves or unstaffed shifts have an immediate impact on sales and customer satisfaction. The Retail Engagement Centre identifies problems in real time and displays specific recommendations for action (‘Take Actions’) so that immediate action can be taken.
The added value for retailers:
🟠 Full transparency: All critical store data at a glance
🟠 Respond quickly: From asset failures to out-of-stock situations – implement measures immediately
🟠 Efficient control: Coordinate employees, processes and service cases intelligently
🟠 Greater customer satisfaction: Smooth store operations ensure a positive shopping experience and sales
The Retail Engagement Centre makes the difference between reactive troubleshooting and proactive control, ensuring that every store can reach its full potential.
Contact now
Retail analysis of maintenance costs by asset type and digital assets per store.
Retail analysis of maintenance costs by asset type and digital assets per store.

The control centre for successful stores

The Retail Engagement Centre brings together all important information and processes in a central dashboard, from store assets and inventory to employee assignments and service cases. This gives store managers, teams and headquarters full transparency about the current status in the store at all times.
Why is this relevant?
In modern retail, speed is everything: breakdowns, empty shelves or unstaffed shifts have an immediate impact on sales and customer satisfaction. The Retail Engagement Centre identifies problems in real time and displays specific recommendations for action (‘Take Actions’) so that immediate action can be taken.
The added value for retailers:
🟠 Full transparency: All critical store data at a glance
🟠 Respond quickly: From asset failures to out-of-stock situations – implement measures immediately
🟠 Efficient control: Coordinate employees, processes and service cases intelligently
🟠 Greater customer satisfaction: Smooth store operations ensure a positive shopping experience and sales
The Retail Engagement Centre makes the difference between reactive troubleshooting and proactive control, ensuring that every store can reach its full potential.
Contact now

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